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CoolHandle Review – App Sofa
CoolHandle Review

CoolHandle Review

Introduction of CoolHandle

CoolHandle is a privately held web hosting company headquartered in the US that was founded in 2001. It provides a variety of hosting options, including VPS and dedicated hosting, but tends to specialize in collaborative web hosting focused on the cloud.

CoolHandle is especially proud of its success with Linux-based hosting, stating that its consumers can rely on a wealth of hosting skills and expertise.

Hosting Plans of CoolHandle

Based on the Cloud Linux operating system, CoolHandle provides web hosting.

Customers can choose from three options and each package allows for infinite disk space, unlimited capacity, and offers a free domain name. The key variations in each plan are the domain and SQL database numbers that can be hosted by customers.

  • 5 domains, 5 parked domains, 5 sub domains, and 5 MySQL databases are allowed in the Starter package.
  • 100 domains, 100 parked domains, 100 subdomains and 100 MySQL databases are allowed in the Business Plan.
  • The Pro package requires unrestricted domains and databases and a free dedicated IP address is also provided.

Three reseller contracts are available via CoolHandle, providing capacity of 35 to 200 GB and bandwidth of 250 to 1000 GB. There is also a scheme for associates to compensate clients for good referrals.

Three separate plans for clients involved in VPS hosting are provided by CoolHandle. A dedicated IP address and a free domain name come with each plan.

  • 512 MB of RAM, 20 GB of disk space and 500 GB of bandwidth are supported by the VPS 01 contract.
  • 1 GB of RAM, 30 GB of disk space and 1000 GB of bandwidth are supported by the VPS 02 package. A professionally controlled server is also supported by this plan.
  • The VPS 03 package includes a completely operated server with 2 GB of RAM, 60 GB of disk space, 2000 GB of bandwidth, and an additional dedicated IP address.

Via CoolHandle, dedicated server hosting is also available. This service provides clients with a 3 GHz intel processor, 2 GB of RAM, 2 X 160 GB of storage and 2 TB of bandwidth on their own computer. A dedicated IP and a free private SSL certificate are both issued by customers.

A link providing Windows hosting is offered on the CoolHandle platform, but this leads you to an alternate company named CoolWinHosting. This business does not really seem to be part of CoolHandle, but in this analysis I’ve skipped it.

Additional products, including SSL certificates, dedicated IP addresses, domain privacy services , web design services and CloudFlare Content Delivery Network services, can also be purchased by CoolHandle clients.

Uptime / Downtime of CoolHandle

CoolHandle gives a 99.9 percent uptime guarantee that if uptime slips below the SLA, its joint hosting and reseller hosting clients will compensate.

The servers of CoolHandle are based in Los Angeles, USA. The CoolHandle site says that the 12 biggest internet companies in the US use the data center, but it’s not their own facility. It utilizes cooling systems for HVAC, backup power systems , security management and monitoring of off-site networks.

Support from CoolHandle

All customers of CoolHandle offer professional assistance, which is available 24 hours a day and 7 days a week. A service ticket can be raised by clients and there is a free round-the-clock telephone line available.

There is also a live chat service, although this isn’t always available, and I found that when I was investigating the web, technicians seemed to log on and off constantly. This may mean that its technical support staff is not that broad, or even chooses to address inquiries by other means.

To help them overcome any challenges they have, consumers are provided with a information base and a variety of video tutorials. For account management purposes, there is also a customer field.

CoolHandle has Twitter and Facebook pages that are very active. It also uses these social media platforms to connect with its clients and provide them with the assistance they need. I still think it’s cool to see help on social media being given as it brings exposure to clients, so this is certainly a plus point.

News about CoolHandle

In the press, CoolHandle has not courted any criticism, and neither has the business drawn any favorable news reports of interest. This means that CoolHandle runs a reasonably stable operation that has not yet entered the headlines.

Control Panel of CoolHandle

CoolHandle delivers cPanel for the site administration needs of companies. As you’d imagine, this is a paid extra on VPS and Dedicated hosting plans.

Extras on CoolHandle

A free domain name, website creator and free set-up come with most of CoolHandle’s hosting plans. Customers get the free Fantastico script installer, which enables customers to install WordPress, OSCommerce, Picture Gallery and other free script installations easily.

Ruby on Rails, Python, PHP5, Zen Shopping Carts and more are also supported by CoolHandle. Customers can also obtain CloudFlare and a free optimization kit for the search engine, which is a good extra.

Money Back Guarantee / Cancellation Policy for CoolHandle

For any unsatisfied hosting clients, the organization gives a 30-day money-back guarantee. However, this promise only applies to the hosting itself; consumers are unable to demand domain registration costs, configuration costs and any extra services they have ordered. This is a pretty common promise, and I learned that most hosting firms offer something similar.

Summary of CoolHandle

Comparable to several other hosting firms out there, CoolHandle provides a variety of hosting services. The broad variety of choices makes it potentially ideal for most enterprises, but the VPS and dedicated hosting plans are not as granular as those that I have seen on the pages of certain other hosts.

Instead of leading them to official support platforms, CoolHandle seems to be one of the few businesses able to communicate with their customers through social media sites, which inspires confidence. In addition, their uptime and money-back promises go a long way to creating trust in their services. The company will be ideal for small to medium-sized enterprises that wish to start hosting but maintain the option to upgrade without having to switch providers again.